Event Type: Error Event Source: Blackberry controller Event Category: None Event ID: 10000 Date: 9/3/2008 Time: 3:14:48 PM User: N/A
The description for Event ID ( 10000 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Could not start the syslog receiver subsystem, exiting….

The Fix

If the blackberry controller service doesnt start or stops getting mail to the blackberry do the following: 1) stop the dns server 2) restart/start all the blackberry services 3) start the dns server 4) open blackberry manager 5) resend it policy 6) resend service books

Our System:

blackberry professional 4.1, small business server 2003 r2, exchange 2003 sp2

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Blackberry controller wont start

Microsoft Small Business Server 2003 (SBS03) boasts as being a complete and affordable network solution for small businesses. SBS03 comes in two forms, standard and premium.  They share many of the same features except premium comes with SQL Server 2005 Workgroup Edition, Internet Security Acceleration Server 2005, and Microsoft Office FrontPage 2003. Both editions feature Windows Server 2003, Windows SharePoint Services, Exchange Server 2003 sp2, Microsoft Server Update Services, and a Shared Fax Service.

The editions each come with five Client Access Licenses (for devices or users) and additional licenses can be purchased in increments or 5 or 20. SBS03 allows additional servers to be added as well as expanded Client Access License rights allowing access to Exchange Server 2003 and SQL Server 2005 Workgroup Edition servers. Both editions can support up to 75 users.

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Overview of Small Business Server

Creating a backup of your Windows Small Business server is a relatively simple procedure.  The time it will require to actually make the backup will vary from machine to machine, and depends on the size of the hard disks, how many drives are involved, the speed of the machine, and host of other items.  Becaue of this, it’s recomended to run backup during low usage times, to prevent conflicts and access violations.

1. Click START >> Server Management.
2. Click Backup.
3. Configure the backup to accomodate the needs of your system. There are many options to consider here:
    A. Hard Disks and Removable Storage.
    B. Specific files or folders.
    C. Email and/or Website files.
4. Click “Backup Now”.
    A. Make a note of any Service Packs that have been installed.

In case of data loss or system failures, use the following steps:

1. Install Windows Small Business Server and any Service Packs that were present on the last backup.
2. Click START >> Server Management.
3. Click Restore.
    A. Follow all onscreen instructions carefully.
4. Verify the restoration was successful.
5. Re-instate all client computers on the network.

For more in-depth instructions, please refer to:
http://www.microsoft.com/technet/security/smallbusiness/prodtech/sbs/backup_restore_sbs2003.mspx

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SBS backup utility

SUMMARY

This article discusses how to implement the Change Password feature in Microsoft Outlook Web Access (OWA) to allow OWA users to change their domain passwords. This article also describes some of the common troubleshooting scenarios where you might use this feature.

The Change Password feature is provided by Microsoft Internet Information Services (IIS). The Change Password feature is not specific to Microsoft Exchange Server. This feature in IIS is implemented through the IISADMPWD virtual directory. In Microsoft IIS 5.0 and in Microsoft IIS 6.0, you must manually create and configure this virtual directory. In Microsoft IIS 4.0, this virtual directory is created by default, but it must be manually configured.
**Before continuing make sure that you have installed at a minimum Exchange Service Pack 1 (SP1).

How to configure the IISADMPWD virtual directory
First you will need to have SSL enabled (on small business server this is default, on standard server with Exchange you can use this SSL certificate generating tool: http://www.microsoft.com/downloads/details.aspx?FamilyID=56fc92ee-a71a-4c73-b628-ade629c89499&DisplayLang=en
To configure the IISADMPWD virtual directory, do the following:

1. Click Start, point to Programs, point to Administrative Tools, and then click Internet Services Manager. 
2. Right-click the default Web site, point to New, and then click Virtual Directory.
3. In the Virtual Directory Creation wizard, type IISADMPWD in the Alias box, and then click Next.
4. In the Directory box, type <hard disk>:winntsystem32inetsrviisadmpwd or the location where your hard disk is your default hard disk, and then click Next.
5. Verify that only the Read and Run script check boxes are selected, such as the ASP check box, click Next, and then click Finish.
6. Verify that the IISADMPWD virtual directory has only basic authentication set and, if you use Windows 2003/IIS 6.0, verify that the application pool is set to ExchangeApplicationPool.
7. go to the directory security tab and make sure that there are no filters for IP address and domain name restrictions enabled

 
Enable and hide the Change Password button in Outlook Web Access
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/) How to back up and restore the registry in Windows
Note This registry value must be enabled on both front-end and back-end servers.

For Exchange 2000 Server and for Exchange Server 2003, you can use the registry to show or hide the Change Password button. To do this, follow these steps. 1. Start Registry Editor, and then locate the following registry key:HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesMSExchangeWeb
2. If an OWA key is not present under MSExchangeWeb, click the Edit menu, click New, and then click Key to add a new key named OWA.
3. Locate the DisablePassword value and change the data to “0.” If this value is not present, click the Edit menu, click New, click DWORD_Value to add the following value to the OWA registry subkey if you want the Change Password button to appear: 
If you want to hide the Change Password button, change the DisablePassword value data to “1.”
4. Stop and then restart the Exchange Information Store Service and the IIS Admin Service. This stops and restarts the World Wide Web Publishing Services (W3SVC). In an Exchange 2000 Server environment, restarting the IIS Admin Service restarts the Microsoft Exchange System Attendant and the Microsoft Exchange Information Store.
5. Make sure that you all the dependent services that you require are restarted, such as IMAP4, POP3, Microsoft Exchange Routing Engine, W3SVC, MTA Stacks.
6: your users can now change their passwords under the options in the OWA

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Impliment change password feature in OWA/Exchange 2003 webmail