Blackberry controller wont start

Written by on Friday, June 5, 2009 10:28 - 0 Comments

Blackberry controller error:

Event Type: Error Event Source: Blackberry controller Event Category: None Event ID: 10000 Date: 9/3/2008 Time: 3:14:48 PM User: N/A
The description for Event ID ( 10000 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Could not start the syslog receiver subsystem, exiting….


The Fix

If the blackberry controller service doesnt start or stops getting mail to the blackberry do the following: 1) stop the dns server 2) restart/start all the blackberry services 3) start the dns server 4) open blackberry manager 5) resend it policy 6) resend service books

Our System:

blackberry professional 4.1, small business server 2003 r2, exchange 2003 sp2


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